外包合同在上涨，但是它带来的成本节省存在疑问

外包合同在上涨，但是它带来的成本节省存在疑问

AMTeam.org消息：一份新发布的市场调研报告显示，越来越多的公司选择外包服务，但是它们从流程外包中的获得的收益可能比他们期望的少的多。

咨询公司技术伙伴国际公司（TPI）关于IT和业务流程市场的第一季度调研报告显示，今年第一季度全球签署了大约超过500亿美元的外包合同，比去年同期的227亿美元提高了173％；并且第一季度创纪录的签署了83项新合同。

虽然更多的公司正在将一些重要的IT和业务职能比如技术支持和客户等外包给第三方公司，而后者经常是将这些工作交给他们在人力成本比较的的国家如中国和印度的分支公司负责，但是他们获得的成本缩减比通常认为的要少的多。TPI在报告中指出，印度程序员和客服人员的工资比美国同行要少80％到40％，然而与外包相关管理费用正在吞噬掉大笔节省的开支。与外包有关的事务处理、法律、咨询和管理成本一般只能减少一个特定职能的15％的成本开支。

TPI同时指出几家外包商正在占据越来越大的市场份额，高度分散的服务行业开始整合的可能性增加了。今年第一季度，最大的六家外包商Accenture、ACS、CSC、EDS、惠普和IBM公司占据了全球外包市场份额的52％，而去年同期只有47％。

Outsourcing Contracts Up, But Savings Questioned

More companies are outsourcing than ever before, but they may be saving a lot less from the process than anticipated, according to a newly released market survey.

In its quarterly review of the IT and business process outsourcing market, advisory firm Technology Partners International found that the total value of all contracts worth more than $50 million signed in the first quarter of 2006 increased 173% year-over-year to $22.7 billion. And a record number of 83 new deals were signed in the quarter, TPI said.

But while more firms are turning critical IT and business functions like help desk support and customer service over to third parties, who in turn often send the work to subsidiaries in low-cost countries like India or China, they are saving less from the process than is widely believed. In India, programmers and service workers are paid anywhere from 80% to 40% less than their U.S. counterparts. However, the overhead associated with outsourcing appears to be eating up the bulk of those savings. Factoring in transition, legal, advisory and management costs, outsourcing typically lets a company reduce the expense of a particular function by 15%, TPI says.

TPI also found that fewer vendors are getting a bigger share of the outsourcing market, raising the possibility that the highly fragmented services industry is beginning to consolidate. In first quarter of 2006, the six largest vendors—Accenture, ACS, CSC, EDS, Hewlett Packard, and IBM—received 52% of worldwide outsourcing revenue, up from 47% in the previous year, according to TPI.