Learn the
secret of successful implementation; hear from a key driver of TRW Automotive
financial systems. Find out how TRW has leveraged QAD Support to achieve
excellent results, both during upgrades and rollouts, and during everyday
business processes.
During critical organizational
changes and system upgrades, the correct level of system and project support is
imperative. Hear stories live from TRW, a QAD MFG/PRO customer who has leveraged
QAD Support for maximum benefit to the enterprise.
Review
specific examples from the recent TRW upgrade to QAD MFG/PRO eB2. In one
instance, use of the QAD Incident Management and Support System allowed TRW to
quickly escalate issues during go-live conversion weekend. At 05:30pm, the day
before go-live conversion weekend, TRW discovered a critical processing issue. A
Support representative at QAD Australia worked through the night with TRW staff
to recreate the issue. In the morning, his work was turned over to the US QAD
Support representative, who conferenced with the TRW team through resolution of
the issue.
Hear Ted Long explain and demonstrate how TRW
works closely with QAD Support to take full advantage of the TRW maintenance
investment. Learn about:
Use of online Incident Management
to report and track QAD issues
Navigation of the QAD Knowledgebase for
solutions to manufacturing, financial, and technical questions
TRW
methods for internally leveraging QAD QBits and Web Events to inform the team
about recommended uses of specific product features
Participation in
online Q-Village discussion groups to exchange information with peers in the QAD
Community
Use of online product documentation, errata sheets, &
automatic notification of customer advisories
How to obtain software
upgrades and ECO information through the Download Center
Remote
screen-sharing with QAD Support representative, using GoToAssist
Other
important general reference material
如果您希望与本文章的作者或其所在机构，进一步交流，请联系：畅享网 姜小姐
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