Obtain
detailed SSM setup knowledge from an experienced implementer. Learn from actual
experiences how SSM can improve aftermarket service. Gain a better understanding
of the SSM call management processes.
To Speedline, an
industry innovator dedicated to the development and manufacture of product
solutions for the electronics assembly and semiconductor packaging industries,
aftermarket service is a key competitive advantage. The QAD SSM application has
supported that focus for almost ten years as part of their MFG/PRO
implementation.
This session will focus on the setup of
service and warranty contracts, escalations and the internal management
processes necessary to support the evolving aftermarket support arena. You'll
learn how SSM setup decisions impact call recording and activity reporting.
Finally, see how SSM can be utilized to improve aftermarket service and resource
utilization.
