Service and Support Management: Boosting Revenues and Profits

Service and Support Management: Boosting Revenues and Profits [5.2M]
 Markus Barone & Mary Ann Guthrie, QAD
 Wednesday - 9:00 a.m.
 
 Service and support is a profit generating engine for many manufacturing companies as revenue from services offerings can be many times more than the original product sale. QAD's Service and Support Management (SSM) provides the end to end business capabilities to increase services revenue, reduce services cost, increase customer satisfaction, while addressing corporate compliance. Please join us for a preview of exciting new capabilities and enhancements for your services organization and how you can maximize customer lifetime revenue with Service and Support Management (SSM) and related solutions from QAD.
 
 This session will focus on increased usability and visibility for your customer service and field service organizations. Improvements in the areas of mobile field service, service performance metrics, depot repair, contract management, returns and replenishment allow you to provide expanded services offerings and improve the efficiency of your services center. Plans for additional future capabilities will also be discussed. If you are interested in hearing about how QAD can help your services and support organization succeed, please attend this session.