Service and Support Management (SSM): Maximizing Aftermarket Support

Service and Support Management (SSM): Maximizing Aftermarket Support [3.6M]
 Linda Olster, Speedline Technologies
 Monday - 1:30 p.m.
 
 Obtain detailed SSM setup knowledge from an experienced implementer. Learn from actual experiences how SSM can improve aftermarket service. Gain a better understanding of the SSM call management processes.
 
 To Speedline, an industry innovator dedicated to the development and manufacture of product solutions for the electronics assembly and semiconductor packaging industries, aftermarket service is a key competitive advantage. The QAD SSM application has supported that focus for almost ten years as part of their MFG/PRO implementation.
 
 This session will focus on the setup of service and warranty contracts, escalations and the internal management processes necessary to support the evolving aftermarket support arena. You'll learn how SSM setup decisions impact call recording and activity reporting. Finally, see how SSM can be utilized to improve aftermarket service and resource utilization.