Problem prevention

5. Problem prevention

The fifth element is problem prevention. TQM focuses on the detection of potential problems before they occur. Failure to prevent defects has dangerous consequences: it will cost extra time and resources to inspect and fix. Undetected problems can even threaten an entire business. ISO 9000 certification of most manufacturing companies is a good manifestation of this thinking. Companies use an outside firm to verify that their operations are sound.

Companies must design in quality before they provide a product or service. During the design phase of a product or service, it is vital for managers to have input from customers, marketing, assemblers, and final producers.