TQM 初阶学习

2002-1-3 16:31:38【作者】 畅享网 【进入论坛】
本文关键字 TQM 工业工程
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TQM Introduction

by AMT 孔祥云

Quality is a never-ending process

TQM involves all staff to participate

TQM is any action to fulfill the quality imperative

Four focus of TQM

Ten Essential Principle:

1. Specified quality

2. Customer orientation

3. Detailed business process concentration

4. Cooperation with clients and suppliers

5. Problem prevention

6. Adoption of an error-free attitude

7. Accurate measurement

8. Employee participation

9. Total involvement atmosphere

10. Continuous improvement

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