Information Technology Business Assessment

ORGANIZATION

￡ IT Organization chart and client structure (quantity, type, location)

￡ Employee list (name, responsibility, salary, start date)

￡ Support-desk approach and change-management process

￡ Support issues

HARDWARE

￡ CPUs and location

￡ Database

￡ Networks by location (LAN/WAN)

￡ Telecommunications/connectivity approach

SYSTEMS SOFTWARE

￡ Operating systems

￡ Application systems development software

￡ Database management systems

￡ Security

￡ Current technology? Life expectancy? Replacement/upgrade strategy?

APPLICATIONS SOFTWARE

￡ Application systems

￡ Developed in-house vs. third party

￡ Billing and receivables; specialty modules

￡ Electronic interfaces

￡ Payer interfaces

￡ Special processes

￡ Standard across the network?

￡ Approach to release management

￡ Report-writing capability

￡ Stability

￡ Support approach and known issues

EXISTING AND PLANNED PROJECTS

￡ Large-scale projects (i.e., reengineering, new systems, SW development)

￡ Midrange enhancements

￡ Software support backlog

￡ New business development needs

￡ Productivity enhancements

￡ Payer requirements

￡ New technology R&D

￡ Consulting and/or contractors needs anticipated (next 12 months)

OPERATING BUDGET AND P&L TRENDS

￡ Personnel

￡ Software maintenance

￡ Hardware maintenance

￡ Equipment leases and rental

￡ Supplies

￡ Data communications

￡ Voice communications

￡ Outside contractors

￡ Rent related to IT equipment and staff

￡ Postage

￡ Consulting/contractors

CAPITAL BUDGET

￡ Immediate needs (next six months)

￡ Anticipated need for normal growth (next 18 months)

CONTRACTS

￡ Software licenses

￡ Software support and maintenance

￡ Hardware leases

￡ Hardware maintenance

￡ Software and/or hardware purchase agreements (ownership)

￡ Contract programmers or other consulting agreements

￡ PC software licenses

COMPUTER OPERATIONS

￡ Service level (response time, system availability, report distribution, etc.)

￡ Network management (circuit uptime, new installations, changes planned)

￡ Batch processes